Staying safe, together
Preparing for your visit
‘Normal’ might not look very normal these days. However, perhaps the little things like a visit to your favourite exhibit might make your day feel a little less strange. As we re-open RAM to the public, we ask you to work together with us to keep the museum a safe space for yourself, for all visitors and for our staff.
What we’re doing to keep you safe:
- Limiting visitor numbers (maximum occupancy of 120 visitors at a time)
- Timed-ticket admission to allow for capacity control and no-contact purchasing.
- Encouraging physical distancing with signage, spacing ‘dots,’ and route markers.
- Limiting seating in gallery spaces
- Providing physical barriers such as Plexiglas shields in customer service areas.
- Closing all hands-on, interactive elements to limit visitor contact in our galleries. This includes closure of the Children's Gallery.
- Providing substantial access to hand sanitizer and hand washing facilities.
- Increasing cleaning and disinfecting throughout our facility.
- Strongly encouraging visitors to use their own strollers onsite.
What we’re asking of our visitors:
- Stay home if you are not feeling well.
- Purchase your timed-admission online before you head to the museum.
- Admission to the Museum requires a timed ticket. If you arrive without a timed-ticket, you will only be admitted if space is available, or you will need to purchase an online ticket for a future time slot using your mobile device.
- Pre-booking also applies to free admission categories, such as Mammoth Pass holders, Experience Alberta’s History Pass holders and Indigenous peoples.
- Tickets will be released up to two weeks in advance every Wednesday.
- In order to help us keep track of capacities, please arrive within 15 minutes of the start of your designated time slot.
- Wear a mask, if available. Note that we will not be providing masks to visitors.
- Practise good hygiene. This includes washing your hands, for at least 20 seconds, regularly during your visit, avoiding touching your face, and coughing or sneezing into your elbow.
- Keep your family unit together when walking through the Museum, and keep children within reach at all times.
- Please be patient – don’t crowd around exhibits. Practise physical distancing guidelines, keep 2 metres away from others and please wait your turn.
- Download and utilize the ABTraceTogether app.
- Explore the galleries by following a marked one-way route.
- Please bring your own strollers and wheelchairs as these will not be available onsite.
- To remain contact-free, we are not issuing admission stickers. As such, there are no re-entry privileges at this time.
- Enter and exit the building via the west doors (99 street) only, which will have designated “in” and “out” doors.
How do I reserve a ticket as a Mammoth Pass holder?
As a Mammoth Pass holder, you will still enjoy free admission, but you also need to reserve a (free) ticket in advance.
Sign in to the ticketing site with your Mammoth Pass login, and tickets prices will automatically show as zero. Please book a ticket for each person in your group. Please be sure to bring your Mammoth Pass and a piece of ID with you when you arrive for your designated time slot.
If you don’t already have a Mammoth Pass login, you will need to first email RAM Admissions to request a login.
What’s open
- Our Human and Natural History Halls, Bug Gallery and Museum Zone are open, though portions of the galleries where physical distancing is not possible are closed off, and the number of visitors allowed in each gallery at any time is limited.
- Our Museum Shop is open, with restrictions on five visitors at any time to support physical distancing.
What’s closed
- The Children’s Gallery, Museum Café, café seating, second floor mezzanine by the Theatre, and Manitou Asiniy Gallery and I Am From Here exhibit are closed to limit visitor contact.
- We have also removed or covered hands-on displays and interactives.
- Gallery spaces have limited seating available
- We are not offering educational programs, school trips, or group visits at this time. Please see our RAM from Home page for online activities, videos and more.
- High-touch amenities are not available. This includes vending machines, ATM, and water fountains.
- We are not hosting or taking bookings for facility rentals or events.
- East entrance is closed for public use. If you are arriving via the LRT entrance, you will need to exit the building to reach the west entrance.
Our goal is to make your visit to the Royal Alberta Museum comfortable and safe. We hope you will enjoy being back at RAM and connecting with remarkable Alberta stories.
The safety of all visitors and staff is our top priority. We are closely monitoring the situation and will determine if additional precautions are needed.
How we are reducing the risk of transmission of COVID-19 among our staff and visitors.
We ask that everyone continue to follow alberta.ca/covid19 for the latest information on this situation.For information in a variety of languages please visit alberta.ca/covid-19-information-posters.aspx
